Privacy Policy

Your Data

When you use our website, or our other digital services, we collect, use and process your personal data. The protection and confidentiality of your data is important to us.

In this Privacy Policy, we explain how we are processing your data, the purpose and the legal basis for these processing activities. We also explain when and why your data may be shared with a third party and we inform you of your rights related to our processing of your personal data in this Privacy Policy.

Data Processing

When you contact with a marketing support enquiry simple4solo processes the personal data that you provide. We use the following data:

- Name
- Email address
- IP address

The purpose of these processing activities is to provide you with the support services under discussion. Without capturing this data, progressing an enquiry is prevented.

Should you contract with simple4solo for marketing support services, all payments for simple4solo delivered services are requested by BACS, an SSL encrypted service that protects both contracting parties’ financial data.

simple4solo’s legal basis for processing your personal data is your acceptance of the Terms and Conditions below under which you enquire about marketing support.

Terms and Conditions

Marketing

You will not be automatically added to our mailing list unless you have signed up for the newsletter or indicated your consent to be contacted for marketing purposes by other means. In signing up for the newsletter you may receive email updates, offers and promotions in addition to newsletter communications. If you do not want to receive offers and promotions, you can always opt-out using the clear unsubscribe features in all our email communications.

simple4solo’s legal basis for processing your personal data is a legitimate interest to operate a business.

We strive to make our service and communications individualised, user-friendly, and to avoid over-communication. We want your experience to be relevant to your personal preferences and needs. To achieve this, we may analyse data on your usage of our services and integrate it with other relevant information you have provided to us. This enables us to determine the information you are most likely interested in receiving and secure relevant interaction.

You have the option to opt-out of individualised marketing in all email communications.

Data Retention

Retention Period

simple4solo keeps personal data as long as necessary to process and deliver your order, or as long as you have not opted out of our marketing communications. Certain processing of personal data is legally required to be kept for a set period e.g. any personal data we must process to comply with accounting obligations.

Why personal data may be disclosed

We do not sell your personal data for marketing purposes to other companies. We may only share your personal data as follows:

We may share your personal data with third parties when your purchase involves service provided by a third party. These companies help us to properly process your order;
With our third-party service providers, who perform operations or work on our behalf and on our instructions as data processors;
With a third party when you have accepted our marketing cookies for the purpose to evaluate the success of a marketing campaign;
To public authorities when required by law, regulation, legal process or enforceable governmental request. For example, if we suspect that there is fraud or abuse of our website, we can pass on personal data to the competent authorities.

We may also share aggregated data with our business partners and group of companies for various purposes, such as for improving our service, for system administration, statistics, research and analysis.

Transfer to third countries

Some of the companies we work with are based in a country outside the European Union. The regulations in these countries do not always provide the same protection of personal data as European regulations. Transfer of personal data to a third country outside of the EEA that does not provide adequate protection will only take place if appropriate safeguards are provided according to the requirements in the General Data Protection Regulation.

Cookies

When you visit the simple4solo website we collect certain information by automated means using cookies. Cookies are small text files stored on your device when you visit a website. When you first visit a website, a cookie file is sent to your device that identifies your browser.

By using cookies you help simple4solo improve the functionality of our website. They are important to reduce download time and improve your user experience. The cookie collects information about how you use our websites and thus provides useful information about how we can provide you with a better experience and improve our services.

Third party websites

This Privacy Policy only addresses the collection, use and disclosure of personal data by simple4solo. Our website occasionally may contain links to other websites. We have no influence on those other sites. We do not guarantee that these companies will handle your personal data just as safely as we do. We recommend that you review the Privacy Statement of those sites before using them.

Your Rights

You have the right to request access, rectification, restriction and deletion of your personal data at any time held by simple4solo. You also have the right to receive a copy of your personal data in a structured machine-readable format. Should you wish to request access, rectification, restriction and/or deletion or transfer your personal data, please contact ella@simple4solo.com (acting as DPO – Data Protection Officer)

Complaints

If you have unresolved concerns, you also have the right to complain to the data protection authorities.

Changing the Privacy Statement

From time to time, we may update or amend this Privacy Policy to reflect new or different privacy practices. We advise you to regularly review this Privacy Policy so that you are aware of any changes.

Effective date: March 2025 / Last updated: [March 2025]